In order to send a client funds as a result of an overpayment or a credit balance in Accounts Receivable, an Office Check debiting Accounts Receivable must be posted. The resulting office check will show as a negative payment (refund) in Accounts Receivable.
To enter a Check on A/R:
Select the General Office module icon.
Select the Check tab.
Enter the check detail as usual, making sure to enter the following:
Enter the file number of the file being refunded:
Enter GL Account 1201 (or the Accounts Receivable Control GL Account) as the Debit account on the check:
The message below will be displayed; click OK:
This will enable a drop-down menu on the side of screen. Select "A/R" from the side menu:
The file that is being refunded will be displayed. Click Accept to Save the check, or Post to Post the check.
Note: If the A/R side menu option is not selected, the following dialog box will appear:
Click Adjust to make sure the correct file number is listed for the refund check.
Once the check has been posted, a negative A/R payment will appear for the matter: